VertigoCo Player Assistance

Support & Bug Reports

Report technical issues, gameplay bugs, account problems or player misconduct. Attach screenshots and video proof so the VertigoCo team can reproduce and resolve the issue faster.

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Ticket PrivacyVisible To You + Staff Only

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Support Status Operational

Recommended EvidenceScreenshot + Video

Ticket TypesSupport · Bug · Player Report

ServerVertigoCo Season I

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Open A Trouble Ticket

Official VertigoCo Support

? Support RequestAccount, login, client, payment or technical help. ⚠ Report A BugGameplay bugs, broken systems or reproducible errors. ! Report A PlayerAbuse, harassment, suspicious behavior or rule violations.

Ticket DetailsTell us what happened and where.

Subject *

Category *

Priority

Character Name

UID / Account ID

Contact Email *

Issue DescriptionGive enough detail for the team to reproduce it.

What happened? *

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Steps To Reproduce

Expected vs Actual Result

Client / Patch Version

External Evidence Link

Upload ProofAdd screenshots or videos showing the issue.

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Drag & drop screenshots or videos here or browse files · PNG, JPG, WEBP, MP4, WEBM Up to 5 files, 25 MB each. Files are verified by the server before storage.

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For bug reports, show the issue from start to finish whenever possible. Avoid editing the video in a way that removes context needed to reproduce the problem.

Ready to submitYour ticket will receive a unique tracking ID.

Account Tracking

My Support Requests

All tickets and staff replies are now attached to your logged-in VertigoCo account. Open My Tickets to see Pending, Answered, In Review or Resolved status.

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Knowledge Base

Common Support Questions

My client will not start.

Verify you are using the current client/patch and install legacy DirectX components if Windows reports a missing XINPUT DLL.

I found an exploit. Should I post it publicly?

No. Use a private support ticket with evidence and clear reproduction steps so the team can investigate before details spread.

What video format should I use?

MP4 or WEBM is accepted. External video links can be added if the file is larger than 25 MB.

How do I track a ticket?

After submission, open My Tickets. Your requests, staff replies and current status remain attached to your signed-in account.